Complaint Resolution Process

The process that Tiger Academy follows when a parent or student has an objection to a governing board policy or decision, administrative procedure, or practice at the school shall be:

  1. Express the concern, in person or writing, to the teacher
  2. If problem is not resolved, the concern is addressed with the principal.
  3. If still unresolved, the issue is brought to the Executive Director of Tiger Academy
  4. In the event the issue is not resolved at the Executive Director level, the problem is moved to the Vice President of Social Responsibility of the YMCA of Florida First Coast and then the CEO of the YMCA of Florida’s First Coast
  5. The Chair of the Board of Directors is contacted if the issue remains and after that the concern goes to the administration at the Duval County Schools